{"id":4773,"date":"2017-06-14T02:42:43","date_gmt":"2017-06-14T02:42:43","guid":{"rendered":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/?page_id=4773"},"modified":"2017-07-26T13:06:59","modified_gmt":"2017-07-26T03:06:59","slug":"your-care-in-hospital","status":"publish","type":"page","link":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/patients-and-visitors\/your-care-in-hospital","title":{"rendered":"Your care in hospital"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"--awb-bg-size:cover;width:75%;width:calc(75% - ( ( 4% ) * 0.75 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Your care in hospital<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>We are committed to working with you and your family to develop the right plan for your care.\u00a0 We want you to feel comfortable and cared for during your stay with us.\u00a0It is <a href=\"https:\/\/www.safetyandquality.gov.au\/wp-content\/uploads\/2009\/01\/A-guide-for-patients-consumers-carers-and-families-v3.pdf\">your right as a patient<\/a> to take part in all decisions about your care.<\/p>\n<p>We welcome your involvement by:<\/p>\n<ul>\n<li>asking questions about anything you don\u2019t understand<\/li>\n<li>let us know what is important to you in your care<\/li>\n<li>giving us feedback on how we can provide better care for you. All staff are part of your care team and are here to help.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-4934 alignleft\" src=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-content\/uploads\/sites\/2\/2017\/06\/atsi.jpg\" alt=\"\" width=\"66\" height=\"47\" \/>If you are of <a href=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/healthcare-services\/aboriginal-torres-strait-islander\">Aboriginal and\/or Torres Strait Islander<\/a> descent we have indigenous officers to support you and your family.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h2>Help us to help you<\/h2>\n<p class=\"TableNumber\">Be involved in your care and recovery during your stay.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:1rem;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#3366cc;--awb-content-color:#414141;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#008598;--awb-title-font-family:&quot;Meta-Normal-TTF&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:1.2143rem;--awb-title-line-height:1.2;--awb-content-font-family:&quot;Noto Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-4773-1\"><div class=\"fusion-panel panel-default panel-6ce8a07c1d93941bc fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6ce8a07c1d93941bc\"><a aria-expanded=\"false\" aria-controls=\"6ce8a07c1d93941bc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#6ce8a07c1d93941bc\" href=\"#6ce8a07c1d93941bc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Take part in all decisions about your treatment<\/span><\/a><\/h4><\/div><div id=\"6ce8a07c1d93941bc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6ce8a07c1d93941bc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Be involved and know about your care by asking staff:<\/p>\n<ul>\n<li>Why am I in hospital? You and your doctor should agree on exactly what will happen to you while you are in hospital.<\/li>\n<li>How should I expect to feel after a treatment or procedure? Your doctor will tell you what is involved in your treatment or procedure, what to expect and how long it will last.<\/li>\n<li>Who will be taking care of me? You have a right to see the identification badge of any staff member and student attending to you.<\/li>\n<li>When will I go home? Before you leave hospital, ask staff to explain the treatment plan you will use at home. Let staff know your treatment goals, preferences and needs.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2faee84adc0fbd157 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2faee84adc0fbd157\"><a aria-expanded=\"false\" aria-controls=\"2faee84adc0fbd157\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#2faee84adc0fbd157\" href=\"#2faee84adc0fbd157\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Talk to staff to get the best possible care for your needs<\/span><\/a><\/h4><\/div><div id=\"2faee84adc0fbd157\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2faee84adc0fbd157\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a href=\"https:\/\/www.safetyandquality.gov.au\/wp-content\/uploads\/2016\/11\/Information-sheet-for-consumers-Communicating-with-your-healthcare-provider.pdf\">Talking to your healthcare team<\/a> ensures you and your family are taking part in all decisions about your treatment.<\/p>\n<ul>\n<li>Ask for more information. It can help to write down questions to ask staff.<\/li>\n<li>Voices concerns about your care &#8211; no matter how small. Don\u2019t hesitate to point out something that seems wrong.<\/li>\n<li>Tell staff of any special care needs, allergies or disabilities you have.<\/li>\n<li>If you don\u2019t understand speak to the:\n<ol>\n<li>Nurse or doctor caring for you.<\/li>\n<li>Nurse in charge of the shift.<\/li>\n<li>If you still have concerns, ask to speak to staff from the liaison team on (07)&nbsp;3646&nbsp;8216.<\/li>\n<\/ol>\n<\/li>\n<li>Ask for an interpreter if you need help to communicate your needs.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5c3740dcffdea1fa8 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5c3740dcffdea1fa8\"><a aria-expanded=\"false\" aria-controls=\"5c3740dcffdea1fa8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#5c3740dcffdea1fa8\" href=\"#5c3740dcffdea1fa8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Involve your family and friends<\/span><\/a><\/h4><\/div><div id=\"5c3740dcffdea1fa8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5c3740dcffdea1fa8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Ask a trusted family member or friend to be with you for extra support or advice.<\/strong> They can help process information and speak up if you don\u2019t understand.<\/li>\n<li><strong>Let your family know your wishes if you\u2019re unable to make decisions about your health. <\/strong>Make sure your family member or friend knows how you feel about resuscitation and life support. There are resources available to help you create an Advanced Care Plan:\n<ul>\n<li><a href=\"https:\/\/www.safetyandquality.gov.au\/publications\/how-should-care-be-delivered-at-the-end-of-life-information-for-patients-families-carers\/\">How should care be given at the end of life? Information for patients and their families and carers<\/a><\/li>\n<li><a href=\"http:\/\/start2talk.org.au\/\">Planning ahead: Start2Talk<\/a><\/li>\n<li><a href=\"https:\/\/www.myvalues.org.au\/\">My values: Your voice when you can\u2019t speak for yourself<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d62dca5bad77fa0e4 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d62dca5bad77fa0e4\"><a aria-expanded=\"false\" aria-controls=\"d62dca5bad77fa0e4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#d62dca5bad77fa0e4\" href=\"#d62dca5bad77fa0e4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Help us check that we have the right name and treatment for you<\/span><\/a><\/h4><\/div><div id=\"d62dca5bad77fa0e4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d62dca5bad77fa0e4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong><a href=\"http:\/\/hi.bns.health.qld.gov.au\/medical\/safety_and_quality\/documents\/patient-id-flyer.pdf\">Your identity<\/a> is important at hospital.<\/strong><\/p>\n<p>You will be given an arm band to wear to help staff identify you. Before any treatment, your identification band will be checked and your name and date of birth will be confirmed. This is to make sure you\u2019re the right person receiving the right treatment.<\/p>\n<p>Tell staff immediately if your band is damaged or falls off. Please let staff know if you think they have confused you with another person.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-eec2168d636048c6f fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_eec2168d636048c6f\"><a aria-expanded=\"false\" aria-controls=\"eec2168d636048c6f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#eec2168d636048c6f\" href=\"#eec2168d636048c6f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Understand your procedure before agreeing to proceed<\/span><\/a><\/h4><\/div><div id=\"eec2168d636048c6f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_eec2168d636048c6f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>It is important you understand and ask questions about your treatment before you give permission to continue. Agreeing to a procedure or treatment is called \u2018<a href=\"https:\/\/www.health.qld.gov.au\/consent\/html\/abt_infrmd_cnsnt\">consent<\/a>\u2019. If you change your mind, you can withdraw your consent at any time.<\/p>\n<p>If you cannot make decisions about your treatment due to serious illness, a Power of Attorney enables you to appoint someone to provide consent on your behalf. Please include the contact details of those with Power of Attorney (including a copy of the relevant Power of Attorney documentation) at your first hospital appointment.<\/p>\n<p>In the case of an emergency, every effort will be made to contact your next-of-kin, guardian, or the person with Power of Attorney. Minors require consent from a parent, guardian, nominated next-of-kin or significant adult.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b73622e661af35e80 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b73622e661af35e80\"><a aria-expanded=\"false\" aria-controls=\"b73622e661af35e80\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#b73622e661af35e80\" href=\"#b73622e661af35e80\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Everyone needs to wash their hands<\/span><\/a><\/h4><\/div><div id=\"b73622e661af35e80\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b73622e661af35e80\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Clean hands help prevent infection.<\/p>\n<p>To reduce the risk and spread of infections, we ask you, your visitors and staff to keep their hands clean. You can also remind healthcare workers who have direct contact with you to wash their hands.<\/p>\n<p>It is okay to use the hand gel or the basins to clean hands. Please ask your family and friends not to visit if they are sick. Find out how you can protect yourself and your loved ones by <a href=\"https:\/\/www.qld.gov.au\/health\/conditions\/all\/prevention\/hand-hygiene\/index.html\">hand washing for hygiene<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6de744d37ca9a01b7 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6de744d37ca9a01b7\"><a aria-expanded=\"false\" aria-controls=\"6de744d37ca9a01b7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#6de744d37ca9a01b7\" href=\"#6de744d37ca9a01b7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Know what medicines you\u2019re taking<\/span><\/a><\/h4><\/div><div id=\"6de744d37ca9a01b7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6de744d37ca9a01b7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Keep track of all the medicines you are taking.<\/p>\n<ul>\n<li><strong>Tell us what medications you usually take.<\/strong> Sometimes mixing medications can be dangerous. Staff need to know what medicines you take at home to make the right decisions about your health. Bring to hospital a list of medicines you are currently taking that includes all over-the-counter medications, home remedies, and herbal medications including tea, vitamins and weight gain or loss products such as shakes, pills or bars.<\/li>\n<li><strong>Let us know of any allergies and type of reaction or side affects you have<\/strong>.<\/li>\n<li><strong>Ask about the reason for all of your medications and potential side effects.<\/strong> <a href=\"https:\/\/www.nps.org.au\/\">Read information given about your medication <\/a>and how\/when to take them.<\/li>\n<li><strong>Ask about medicines when leaving hospital.<\/strong> You or your carer should be given an up-to-date medicine list when you are discharged from hospital.<\/li>\n<li>If a tablet looks unfamiliar to you, don\u2019t take it unless you know what it is.<\/li>\n<\/ul>\n<p>Here is more information to <a href=\"https:\/\/www.safetyandquality.gov.au\/wp-content\/uploads\/2012\/07\/A4-consumer-resource-FINAL1.pdf\">avoid mistakes that can happen with your medicine<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-147e3641372b14ab6 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_147e3641372b14ab6\"><a aria-expanded=\"false\" aria-controls=\"147e3641372b14ab6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#147e3641372b14ab6\" href=\"#147e3641372b14ab6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Plan for a faster recovery <\/span><\/a><\/h4><\/div><div id=\"147e3641372b14ab6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_147e3641372b14ab6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Did you know there are <a href=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/patients-and-visitors\/your-care-in-hospital\/plan-for-a-faster-recovery\">3 important things you can do for a faster recovery?<\/a><\/p>\n<ol>\n<li>Eat well<\/li>\n<li>Move regularly to help circulation<\/li>\n<li>Stay engaged in things that interest you<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-58ff20e50cab4653b fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_58ff20e50cab4653b\"><a aria-expanded=\"false\" aria-controls=\"58ff20e50cab4653b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4773-1\" data-target=\"#58ff20e50cab4653b\" href=\"#58ff20e50cab4653b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Raise the alarm if you\u2019re concerned<\/span><\/a><\/h4><\/div><div id=\"58ff20e50cab4653b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_58ff20e50cab4653b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you, your family or carer are alarmed that your condition is worsening and your concerns are not being heard, there is an avenue for you to seek further help.<\/p>\n<p>Follow the below steps to get the help you need.<\/p>\n<div style=\"margin-top: 20px;\">\n<div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-2 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-backgroundcolor:#f1f1f1;--awb-hover-accent-color:#a0ce4e;--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#f1f1f1;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h3>Step 1<\/h3>\n<p>Talk to a nurse or doctor about your concerns.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:#f1f1f1;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h3>Step\u00a02<\/h3>\n<p>Talk to a nurse\u00a0in charge of the shift.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-with-title content-left\" style=\"--awb-backgroundcolor:#f1f1f1;--awb-margin-top:20px;--awb-hover-accent-color:#a0ce4e;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#f1f1f1;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h3>Step\u00a03<\/h3>\n<p>Request a \u2018<a href=\"https:\/\/www.health.qld.gov.au\/__data\/assets\/pdf_file\/0027\/155916\/ryan-paed-poster.pdf\">Ryan\u2019s Rule\u2019 Clinical Review<\/a> by calling 13 HEALTH (13 43 25 84) or ask a nurse and they will call on your behalf. \u00a0You will be asked for the following information:<\/p>\n<ul>\n<li>hospital name<\/li>\n<li>patient&#8217;s name<\/li>\n<li>ward, bed number (if known)<\/li>\n<li>contact phone number<\/li>\n<\/ul>\n<p>You will be transferred through to a senior staff member who will arrange an urgent clinical review.<\/p>\n<p>Ryan&#8217;s Rule is not for reporting general complaints. For complaints, contact the\u00a0Patient Liaison Service via email or phone:<\/p>\n<p><strong>Phone:<\/strong> (07)&nbsp;3646&nbsp;8216<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:RBWH-PLS@health.qld.gov.au\">RBWH-PLS@health.qld.gov.au<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last rhs-col \" style=\"--awb-padding-top:20px;--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% ) * 0.25 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last contact-us\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:10px;--awb-padding-left:20px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><h2>Feedback<\/h2>\n<h4>Tell us how we can improve our services and your experience.<\/h4>\n<p>Speak with the ward staff or the nurse in charge. If you would like to complete our online feedback form.<\/p>\n<p><span style=\"line-height: 1.5;\"><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-square button-large button-darkgreen  button-full-width\" target=\"_self\" href=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/contact-us#feedback\"><span class=\"fusion-button-text\">Give feedback<\/span><\/a><\/div><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-inner-bg-wrapper side_panel\" style=\"--awb-inner-bg-image:url(&#039;https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-content\/uploads\/sites\/2\/2017\/05\/outpatient-banner-bg.jpg&#039;);--awb-inner-bg-size:cover;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/patients-and-visitors\/your-care-in-hospital\/plan-for-a-faster-recovery\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy fusion-column-has-bg-image\" data-bg-url=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-content\/uploads\/sites\/2\/2017\/05\/outpatient-banner-bg.jpg\"><div class=\"fusion-image-element in-legacy-container\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"300\" height=\"201\" alt=\"Doctor with patient in hospital\" title=\"Doctor with patient in hospital\" src=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-content\/uploads\/sites\/2\/2017\/06\/did-you-know-small.jpg\" class=\"img-responsive wp-image-4941\" srcset=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-content\/uploads\/sites\/2\/2017\/06\/did-you-know-small-200x134.jpg 200w, https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-content\/uploads\/sites\/2\/2017\/06\/did-you-know-small.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 300px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-4\"><h1 style=\"color: #ffffff; margin-left: 20px; margin-right: 20px;\">Did you know?<\/h1>\n<p style=\"color: #ffffff; font-size: 16px; margin-left: 20px; margin-right: 20px; margin-bottom: 20px;\">There are 3 important things<br \/>\nyou can do for a faster recovery?<\/p>\n<div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-square button-large button-white  button-full-width\" target=\"_self\" href=\"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/patients-and-visitors\/your-care-in-hospital\/plan-for-a-faster-recovery\"><span class=\"fusion-button-text\">Read more<\/span><\/a><\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[57,58,59,60,61,62,63,64,915,1053,1134,1182,1183,1184,1185,1186],"class_list":["post-4773","page","type-page","status-publish","hentry","tag-bereavement-support","tag-chronic-illness","tag-counselling","tag-end-of-life-care","tag-grief","tag-interventions","tag-loss-support","tag-palliative-care","tag-medicine","tag-recovery","tag-procedure","tag-hospital-care","tag-involved-in-care","tag-friends","tag-family","tag-fast-recovery"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/pages\/4773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/comments?post=4773"}],"version-history":[{"count":28,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/pages\/4773\/revisions"}],"predecessor-version":[{"id":7887,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/pages\/4773\/revisions\/7887"}],"up":[{"embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/media?parent=4773"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/rbwh\/wp-json\/wp\/v2\/tags?post=4773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}