{"id":670,"date":"2017-06-15T03:08:44","date_gmt":"2017-06-15T03:08:44","guid":{"rendered":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/visitor-information"},"modified":"2017-09-13T23:24:04","modified_gmt":"2017-09-13T23:24:04","slug":"visitor-information","status":"publish","type":"page","link":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/patients-and-visitors\/visitor-information","title":{"rendered":"Visitor information"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"--awb-bg-size:cover;width:75%;width:calc(75% - ( ( 4% ) * 0.75 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Visitor information<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>The Prince Charles Hospital is a 630-bed major tertiary referral hospital located at Chermside within Metro North Hospital and Health Service, 10 kilometres north of the Brisbane CBD.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><h2>Visiting hours and wards<\/h2>\n<p>We encourage family and friends to visit our patients during their stay. Visiting hours are flexible, and vary from ward to ward. Some wards\/areas have restricted visiting hours due to the nature of care being provided in that particular clinical area and most wards have rest periods. Visitors can ask ward staff about the particular visiting arrangements for the ward where their relative or friend is staying.<\/p>\n<p>Visitors are asked to consider the needs of other patients in the room. The nurse unit manager is responsible for the ward and may ask visitors to leave, or restrict visitors during medical and nursing procedures and in emergency situations. Visitors should not attend the hospital if they have a potentially infectious illness (e.g. coughs or colds, gastro symptoms). Children are to be accompanied by an adult at all times.<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><div class=\"dataTables_wrapper no-footer\" id=\"wards_table_wrapper\"><div id=\"wards_table_length\" class=\"dataTables_length\" style=\"width: 100%;\" ><p class=\"mobile-message\"><small>Use the <i class=\"far fa-chevron-down\"><\/i> symbol to view more information.<\/small><\/p><table aria-describedby=\"wards_table_info\" role=\"grid\" id=\"wards_table\" class=\"tablepress tablepress-wards dataTable no-footer\"><thead><tr role=\"row\" class=\"row-1 odd\"><th aria-label=\"Ward: activate to sort column ascending\" colspan=\"1\" rowspan=\"1\" aria-controls=\"wards_table\" tabindex=\"0\" class=\"column-1 sorting\">Ward<\/th><th aria-label=\"Level\" colspan=\"1\" rowspan=\"1\" aria-controls=\"wards_table\" tabindex=\"0\" class=\"column-2\">Level<\/th><th aria-label=\"Building\" colspan=\"1\" rowspan=\"1\" tabindex=\"0\" class=\"column-3\">Building<\/th><\/thead><tbody class=\"row-hover\"><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Day surgery<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Day unit investigation therapy (DUIT)<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Early assessment medical unit (EMU)<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Intensive Care<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Paediatrics (children)<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Palliative Care<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">RAMS<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Respiratory investigations unit<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Thoracic Ward<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 1A<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 1B<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 1E<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 1G<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 2A<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 2B<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 2C<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><tr role=\"row\" class=\"row-2\"><td class=\"column-1\">Ward 2D<\/td><td class=\"column-2\"><\/td><td class=\"column-3\">Visitor information<\/td><\/tr><\/tbody><\/table><\/div><\/div><script type=\"text\/javascript\" src=\"https:\/\/cdn.datatables.net\/v\/dt\/jqc-1.12.4\/dt-1.10.15\/fc-3.2.2\/fh-3.1.2\/r-2.1.1\/sc-1.4.2\/datatables.min.js\"><\/script><script type=\"text\/javascript\">\r\n\r\n\t\t\tjQuery(document).ready(function($){\r\n\t\t\t\t$(\"#wards_table\").dataTable({\r\n\t\t\t\t\t\"oLanguage\": {\r\n\t\t\t\t  \t\t\"sSearch\": \"Find a ward:\"\r\n       \t\t\t\t\t},\r\n\t\t\t\t\t\"order\":[ 0, \"asc\" ],\r\n\t\t\t\t\t\"orderClasses\":false,\r\n\t\t\t\t\t\/*\"stripeClasses\":[\"even\",\"odd\"],*\/\r\n\t\t\t\t\t\"responsive\" : true,\r\n\t\t        \t\"paging\": false,\r\n\t\t\t\t\t\r\n\t\t\t\t\t\"info\": false,\r\n\t\t\t\t\t\"searching\": true,\r\n\t\t\t\t\t\"pagingType\":\"simple\",\r\n\t\t\t\t\t\"columns\": [\r\n\t\t\t\t\t\t{ \"width\": \"10%\" },\r\n\t\t\t\t\t\t{ \"orderable\": false,\r\n\t\t\t\t\t\t  \"searchable\": false,\r\n\t\t\t\t\t\t  \"width\": \"20%\" },{ \"orderable\": false,\r\n\t\t\t\t\t\t  \"width\": \"10%\" },{ \"orderable\": false,\r\n\t\t\t\t\t\t  \"width\": \"0%\" }\r\n\t\t\t\t\t]\r\n\t\t\t\t});\r\n\t\t\r\n\t\t\t});\r\n\t\t<\/script><style>\r\n\t.mobile-message {display: none;}\r\n\t@media (max-width: 1024px) {\r\n\t\t.mobile-message {display: block;}\r\n#wards_table.tablepress.dtr-inline.collapsed td:nth-child(1)::before {\r\n         font-family: \"Font Awesome 5 Pro\"; \r\n         font-weight: 400; \r\n         content: \"\\f078\";\r\n         background-color: transparent;\r\n    \tpadding-right: 5px;\r\n    }\r\n#wards_table.tablepress.dtr-inline.collapsed tr.parent td:nth-child(1)::before {\r\n         font-family: \"Font Awesome 5 Pro\"; \r\n         font-weight: 400; \r\n         content: \"\\f077\";\r\n    }   \r\n}\r\n<\/style>\n<\/div><div class=\"fusion-text fusion-text-4\"><h2>Enquiries about a patient&#8217;s health<\/h2>\n<p>Family and friends can call our general enquiry number and ask to be transferred through to a patient\u2019s bedside phone or ward reception. To protect patient privacy and confidentiality, staff will not provide specific medical information.<\/p>\n<p><strong>General enquiry phone:<\/strong> (07)&nbsp;3139&nbsp;4000<\/p>\n<h2>Mobile phone use<\/h2>\n<p>Mobile phones can be used within the hospital. Some units and areas may ask visitors to restrict mobile phone use, due to the presence of sensitive medical equipment and the level of illness of patients. Please adhere to signage about mobile phone usage in the area you are visiting.<\/p>\n<p>As many wards have rooms which accommodate more than one patient at a time, family members and visitors are asked to show courtesy and discretion when using their mobile phone in the ward area.<\/p>\n<p>Hospital staff are issued with cordless phones that do not interfere with sensitive equipment.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\"><h2>Bringing food for patients<\/h2>\n<p>We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. We advise visitors who wish to bring food for patients to choose low risk food and to check with staff before giving food items to their relative. Please be aware that due to food safety regulations, ward fridges are cleaned daily and opened food\/fluids discarded after 24 hours.<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\"><h2>Bringing flowers to patients<\/h2>\n<p>Flowers and potted plants are a lovely gift for patients. Please check with nursing staff before bringing in flowers. For patient safety reasons, we cannot allow flowers or potted plants in the following specialised areas:<\/p>\n<ul>\n<li>Intensive Care<\/li>\n<li>Coronary Care Units<\/li>\n<\/ul>\n<p>Please do not bring oriental lilies due to staff allergies. Flowers can be purchased from the Common Good Cafe and Coffee Shop.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\"><h2>Your appointment (outpatients)<\/h2>\n<p>Your <a href=\"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/patients-and-visitors\/your-appointment\">outpatient appointment<\/a> is to see a specialist or clinician about your condition without being admitted into hospital.\u00a0You may have an outpatient appointment before and\/or after your admission to hospital.<\/p>\n<\/div><div class=\"fusion-text fusion-text-8\"><h2>Appropriate behaviour<\/h2>\n<p>We are committed to protecting the safety and wellbeing of our patients, visitors and staff. We promote a safe and comfortable environment where everyone is treated with respect and dignity.<\/p>\n<p>We remind everyone that Queensland Health has a policy of zero tolerance to violence.\u00a0 The following inappropriate behaviour will not be tolerated:<\/p>\n<ul>\n<li>aggressive, abusive and threatening<\/li>\n<li>physical or verbal attacks<\/li>\n<li>obscene, racist, sexist or demeaning language<\/li>\n<\/ul>\n<p>Our security guards are available 24\/7. In circumstances when our staff respond to violence, they do so from a legal and ethical framework. You are encouraged to report all incidents including concerns regarding staff conduct.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\"><div class=\"fusion-menu-anchor\" id=\"smoke-free\"><\/div>\n<h2>Smoke free environment<\/h2>\n<p>Smoking is not permitted on the hospital grounds.<\/p>\n<p>The <a href=\"https:\/\/www.qld.gov.au\/health\/staying-healthy\/atods\/smoking\/laws\/index.html\">Queensland Tobacco Laws<\/a> ban smoking at hospitals and on campus grounds within 5 metres of its boundary.\u00a0Fines do apply and will be issued as per The Hospital and Health Boards Act 2011.<\/p>\n<p>If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential <a href=\"http:\/\/www.quitnow.gov.au\/\">QUITLINE<\/a> service on <strong>131 848<\/strong><strong>.<\/strong><\/p>\n<p>We strongly advise that you do not leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds.<\/p>\n<p>In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and\/or grounds for the purposes of smoking.<\/p>\n<h2>Toilets<\/h2>\n<p>Toilets are located on every floor of the hospital for patient and visitor use. Please ask staff for the toilet closest to you.<\/p>\n<h2>Breast feeding facilities<\/h2>\n<p>A Mother\u2019s Room is located in the hospital\u2019s Education Centre near the toilets.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last rhs-col contact-us\" style=\"--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% ) * 0.25 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-10\"><div class='has-marker fusion-row campus-map' data-zoom='17'><div id='map_1775265584-0352' class='location_map location_marker standard' data-centre='-27.39059461249216,153.0233396603271' data-zoom='17'>\r\n\t\t\t\t\t\t\t<div class='marker' data-lat='-27.390737502941192' data-lng='153.02229896322933' >\r\n\t\t\t\t\t\t\t\t<h4><\/h4>\r\n\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div><\/div><div id='control-div-map_1775265584-0352' class='control-div'>\r\n  \t\t\t\t\t\t<div id='control-ui-map_1775265584-0352' class='control-ui' title = 'Click to reset the map'>\r\n    \t\t\t\t\t\t\t<div id='control-text-map_1775265584-0352' class='control-text'>\r\n      \t\t\t\t\t\t\t\t<i class='fa fa-undo' aria-hidden='true'><\/i><span>Reset<\/span>\r\n    \t\t\t\t\t\t\t<\/div>\r\n  \t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div><script>\r\n\t\t\t\t\t\tjQuery(document).ready(function(){\r\n\t\t\t\t\t\t\t createMap( 'map_1775265584-0352' );\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t});\r\n\t\t\t\t\t<\/script>\n<\/div><div class=\"fusion-text fusion-text-11\"><h2>Contact us<\/h2>\n<p><strong>The Prince Charles Hospital<br \/>\nLocated:<\/strong> Rode Road<br \/>\nCHERMSIDE QLD 4032<br \/>\n<strong>Phone:<\/strong>\u00a0(07)&nbsp;3139&nbsp;4000<\/p>\n<p><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-square button-large button-darkgreen  button-full-width\" target=\"_self\" href=\"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/patients-and-visitors\/parking-and-transport\"><span class=\"fusion-button-text\">Parking &amp; transport<\/span><\/a><\/div>\n<div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-square button-large button-darkgreen  button-full-width\" target=\"_self\" href=\"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/maps-and-directions\"><span class=\"fusion-button-text\">Maps &amp; directions<\/span><\/a><\/div>\n<div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-square button-large button-darkgreen  button-full-width\" target=\"_self\" href=\"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/patients-and-visitors\/food-drinks-services\"><span class=\"fusion-button-text\">Food, drinks &amp; services<\/span><\/a><\/div>\n<div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-square button-large button-darkgreen  button-full-width\" target=\"_self\" href=\"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/contact-us\/#feedback\"><span class=\"fusion-button-text\">Feedback<\/span><\/a><\/div><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":625,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[11,42,43,44,45,46,47,48,49,50,51,52,53,54],"class_list":["post-670","page","type-page","status-publish","hentry","tag-enquiries","tag-appointments","tag-flowers","tag-food","tag-food-from-home","tag-low-risk-food","tag-outpatient","tag-own-food","tag-patients","tag-smoke-free","tag-toilets","tag-visiting-hours","tag-visitor-information","tag-wards"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/comments?post=670"}],"version-history":[{"count":10,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/670\/revisions"}],"predecessor-version":[{"id":3115,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/670\/revisions\/3115"}],"up":[{"embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/625"}],"wp:attachment":[{"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/media?parent=670"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/tags?post=670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}