Visitor information
Royal Brisbane and Women’s Hospital is located on the corner of Butterfield Street and Bowen Bridge Road in Herston, 4km north from the centre of the city.
Visiting hours and wards
Visiting hours in most wards are 10.00am–8.00pm. The nurse unit manager is responsible for the ward and may ask visitors to leave, or restrict visitors in the interest of the patient’s welfare.
If you would like to visit outside these hours please contact the ward to confirm visitors are allowed and the time is appropriate.
We encourage family and friends to visit our patients during their stay. We ask that visitors keep noise to a minimum and that children are accompanied by an adult at all times.
Please note that access to the hospital is restricted between 9.00pm and 5.30am (excluding Emergency Department).
We are committed to the safety and comfort of our patients and visitors.
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Please respect others. Acts of physical and verbal violence will not be tolerated. |
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Please do not smoke on or within 5 metres of the hospital. On the spot fines can apply. |
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Taking photos or filming is not permitted without prior approval from management. |
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Authorised access only from 9pm to 5.30am. |
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The hospital is under continuous CCTV surveillance. |
Enquiries about a patient’s health
Family and friends can call our general enquiry number and ask to be transferred through to a patient’s bedside phone or ward reception. To protect patient privacy and confidentiality, staff will not provide specific medical information.
General enquiry phone: (07) 3646 8111
Bringing food for patients
We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. We advise visitors who wish to bring food for patients to choose low risk food and check with staff before giving to their relative.
Bringing flowers to patients
Flowers and potted plants are a lovely gift for patients. For patient safety reasons, we cannot allow flowers or potted plants in these areas:
- Intensive Care (4A)
- Burns (4C)
- Haematology (5C)
- Infectious Diseases Wattlebrae (6C)
- Neurosurgery (8AS). Some patients are allowed, please check with the ward first.
Your appointment (outpatients)
Your outpatient appointment is to see a specialist or clinician about your condition without being admitted into hospital. You may have an outpatient appointment before and/or after your admission to hospital.
Appropriate behaviour
We are committed to protecting the safety and wellbeing of our patients, visitors and staff. We promote a safe and comfortable environment where everyone is treated with respect and dignity.
We remind everyone that Queensland Health has a policy of zero tolerance to violence. The following inappropriate behaviour will not be tolerated:
- aggressive, abusive and threatening
- physical or verbal attacks
- obscene, racist, sexist or demeaning language
Our security guards are available 24/7. In circumstances when our staff respond to violence, they do so from a legal and ethical framework. You are encouraged to report all incidents including concerns regarding staff conduct.
Smoke free environment
Smoking is not permitted on the hospital grounds.
The Queensland Tobacco Laws ban smoking at hospitals and on campus grounds within 5 metres of its boundary.
If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential QUITLINE service on 131 848.
We strongly advise that you do not leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds.
In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and/or grounds for the purposes of smoking.
Toilets
Toilets are located on every floor of the hospital for patient and visitor use. Please ask staff for the toilet closest to you.
Contact us
Cnr Butterfield St and Bowen Bridge Rd
Herston QLD 4029
Phone: (07) 3646 8111