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Tinnitus

Emergency referrals

All urgent cases must be discussed with the on call ENT Registrar. Contact through Royal Brisbane and Women's Hospital (07) 3646 8111 to obtain appropriate prioritisation and treatment.

Urgent cases accepted via phone must be accompanied with a written referral and a copy faxed immediately to the Central Patient Intake Unit: 1300 364 952.

Does your patient wish to be referred?

Minimum referral criteria

Does your patient meet the minimum referral criteria?

Category 1

Appointment within 30 days is desirable

  • Recent onset unilateral tinnitus and any of the following:
    • vertigo
    • hearing loss
    • otalgia
    • otorrhoea
  • Recent onset unilateral or bilateral pulsatile tinnitus or disabling tinnitus i.e.
    • vertigo
    • hearing loss
    • balance disturbance
  • Follow up of recent barotrauma event (air flight, diving or blast injury)
  • At the recommendation of local audiologist (highlighting the clinical concerns along with previous audiological report/results)

Category 2

Appointment within 90 days is desirable

  • No category 2 criteria

Category 3

Appointment within 365 days is desirable

  • Chronic bilateral
    NB Referral is not indicated unless tinnitus is disabling or associated with hearing loss, aural fullness and/or discharge or vertigo

If your patient does not meet the minimum referral criteria

Consider other treatment pathways or an alternative diagnosis.

If you still need to refer your patient:

  • Please explain why (e.g. warning signs or symptoms, clinical modifiers, uncertain about diagnosis, etc.)
  • Please note that your referral may not be accepted or may be redirected to another service

Other important information for referring practitioners

Not an exhaustive list

  • Patients with acute barotrauma should be sent to emergency
  • If cerumen present, use dissolving drops and irrigation or suction if available
  • Arrange diagnostic audiological assessment/tinnitus assessment
  • Patient education/tinnitus management advice
  • Consider private MRI to exclude acoustic neuroma in unilateral tinnitus
  • Chronic tinnitus – as above, and:
    • private audiology for masking hearing aid
    • consider cognitive behavioural therapy
    • private audiology for hearing aid if hearing loss present\
    • public/private audiology for patient education/tinnitus management advice

Referral requirements

A referral may be rejected without the following information.

Essential referral information

  • Description of:
    • onset, duration frequency and quality
    • functional impact of tinnitus
    • any associated hearing/balance symptoms
    • any intervention and its effect
    • past history of middle ear disease/surgery
  • Diagnostic audiology assessment

Additional useful information (useful for processing the referral)

  • Private MRI to exclude acoustic neuroma in unilateral tinnitus
  • Mechanism of injury (barotrauma)

Out of catchment

Metro North Health is responsible for providing public health services to the people who reside within its boundaries. Special consideration is made for patients requiring tertiary care or services that are not provided by their local Hospital and Health Service. If your patient lives outside the Metro North Health area and you wish to refer them to one of our services, inclusion of information regarding their particular medical and social factors will assist with the triaging of your referral.

  • Impact on employment
  • Impact on education
  • Impact on home
  • Impact on activities of daily living
  • Impact on ability to care for others
  • Impact on personal frailty or safety
  • Identifies as Aboriginal and/or Torres Strait Islander

  • To establish a diagnosis
  • For treatment or intervention
  • For advice and management
  • For specialist to take over management
  • Reassurance for GP/second opinion
  • For a specified test/investigation the GP can’t order, or the patient can’t afford or access
  • Reassurance for the patient/family
  • For other reason (e.g. rapidly accelerating disease progression)
  • Clinical judgement indicates a referral for specialist review is necessary

  • Presenting symptoms (evolution and duration)
  • Physical findings
  • Details of previous treatment (including systemic and topical medications prescribed) including the course and outcome of the treatment
  • Body mass index (BMI)
  • Details of any associated medical conditions which may affect the condition or its treatment (e.g. diabetes), noting these must be stable and controlled prior to referral
  • Current medications and dosages
  • Drug allergies
  • Alcohol, tobacco and other drugs use

  • Full name (including aliases)
  • Date of birth
  • Residential and postal address
  • Telephone contact number/s – home, mobile and alternative
  • Medicare number (where eligible)
  • Name of the parent or caregiver (if appropriate)
  • Preferred language and interpreter requirements
  • Identifies as Aboriginal and/or Torres Strait Islander

  • Full name
  • Full address
  • Contact details – telephone, fax, email
  • Provider number
  • Date of referral
  • Signature

  • Willingness to have surgery (where surgery is a likely intervention)
  • Choice to be treated as a public or private patient
  • Compensable status (e.g. DVA, Work Cover, Motor Vehicle Insurance, etc.)
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