Emergency referrals

All urgent cases must be discussed with the on call Haematology registrar or after hours the on call consultant. Contact through Royal Brisbane and Women's Hospital switch (07) 3646 8111 or The Prince Charles Hospital switch on (07) 3139 4000 to obtain appropriate prioritisation and treatment.

Urgent cases accepted via phone must be accompanied with a written referral and a copy faxed immediately to the Central Patient Intake Unit: 1300 364 952.

Red flags

Consider urgent referral for patients with the following

  • Pancytopenia and
    • Febrile/unwell
  • Severe pancytopenias (any 2 or more of)
    • Hb <80gm/L
    • Neut <0.5X109/L
    • Plts <30X109/L
  • Presence of features on blood film of
    • Disseminated intravascular coagulation
    • Circulating Blasts on blood film
    • Leucoerythroblastic
    • Raised LDH

Does your patient wish to be referred?

Minimum referral criteria

Does your patient meet the minimum referral criteria?

Category 1

Appointment within 30 days is desirable

  • Any 2 of the following:
    • Hb level of 80-100gm/l
    • Neutrophil level 0.5-1 X 109/l
    • Platelet level  30-75 X 109/l

Category 2

Appointment within 90 days is desirable

  • Any 2 of the following:
    • Hb >100g,/l
    • Neutrophil level > 1
    • Platelet level  >75

Category 3

Appointment within 365 days is desirable

  • No category 3 criteria

If your patient does not meet the minimum referral criteria

Consider other treatment pathways or an alternative diagnosis.

If you still need to refer your patient:

  • Please explain why (e.g. warning signs or symptoms, clinical modifiers, uncertain about diagnosis, etc.)
  • Please note that your referral may not be accepted or may be redirected to another service

This refers to a combination of anaemia, leukopenia and thrombocytopenia. Causes relate to decreased production or bone marrow failure, immune-mediated destruction or non-immune mediated peripheral sequestration. All patients with red flags should be urgently referred to Department of Emergency.

  • Severe pancytopenia as defined by (any 2 or more of)
    • Hb <80gm/L
    • Neut <0.5X109/L
    • Plts <30X109/L

Severe pancytopenia should be referred as an emergency and discussed with Haematology registrar.

Referral requirements

A referral may be rejected without the following information.

  • Presence of any red flags
  • General referral information (examine for splenomegaly), include drug history
  • FH of bone marrow failure
  • FBC (serial if available)
  • Blood film
  • E/LFT

Additional referral information (useful for processing the referral)

  • Reticulocyte count
  • B12 and folate
  • Iron studies

Out of catchment

Metro North Health is responsible for providing public health services to the people who reside within its boundaries. Special consideration is made for patients requiring tertiary care or services that are not provided by their local Hospital and Health Service. If your patient lives outside the Metro North Health area and you wish to refer them to one of our services, inclusion of information regarding their particular medical and social factors will assist with the triaging of your referral.

  • Impact on employment
  • Impact on education
  • Impact on home
  • Impact on activities of daily living
  • Impact on ability to care for others
  • Impact on personal frailty or safety
  • Identifies as Aboriginal and/or Torres Strait Islander
  • To establish a diagnosis
  • For treatment or intervention
  • For advice and management
  • For specialist to take over management
  • Reassurance for GP/second opinion
  • For a specified test/investigation the GP can’t order, or the patient can’t afford or access
  • Reassurance for the patient/family
  • For other reason (e.g. rapidly accelerating disease progression)
  • Clinical judgement indicates a referral for specialist review is necessary
  • Presenting symptoms (evolution and duration)
  • Physical findings
  • Details of previous treatment (including systemic and topical medications prescribed) including the course and outcome of the treatment
  • Body mass index (BMI)
  • Details of any associated medical conditions which may affect the condition or its treatment (e.g. diabetes), noting these must be stable and controlled prior to referral
  • Current medications and dosages
  • Drug allergies
  • Alcohol, tobacco and other drugs use
  • Full name (including aliases)
  • Date of birth
  • Residential and postal address
  • Telephone contact number/s – home, mobile and alternative
  • Medicare number (where eligible)
  • Name of the parent or caregiver (if appropriate)
  • Preferred language and interpreter requirements
  • Identifies as Aboriginal and/or Torres Strait Islander
  • Full name
  • Full address
  • Contact details – telephone, fax, email
  • Provider number
  • Date of referral
  • Signature
  • Willingness to have surgery (where surgery is a likely intervention)
  • Choice to be treated as a public or private patient
  • Compensable status (e.g. DVA, Work Cover, Motor Vehicle Insurance, etc.)

Send referral

Hotline: 1300 364 938

Fax: 1300 364 952

Electronic: eReferral system

Mail: Metro North Central Patient Intake
Aspley Community Centre
776  Zillmere Road

Health pathways

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