Quality of Care Report 2013-2014
All patients diagnosed, treated and cared for at Metro North Hospital and Health Service will receive the safest, highest quality care, personalised to their needs, that compares well with the best in the world and has a strong academic and evidence-based approach to improving quality supported by patient experience and feedback.
To achieve this we have identified four key areas:
- Patient-centred care: Improving the experience of our patients
- Harm-free care: Improving safety and eliminating avoidable harm
- On-time care: Reducing unnecessary delays in care
- Best-practice care: Providing care that is high-quality, evidence-based and optimises outcomes.
Full version
Individual sections
Introduction
Foreward from the Board Chair
At a glance—Metro North Hospital and Health Service
Maintaining safety and quality through accreditation
Patient-centered care
Harm-free care
On-time care
Best-practice care