Quality of Care Report 2016-17

As Australia’s largest public hospital and health service, we continually strive to meet the challenges and opportunities for improving the health and wellbeing of our growing community.

During 2016-17 we have continued to deliver outstanding care as our dedicated staff see more patients than ever before in our acute, outpatient and community settings.

Our focus at all times is on quality and safety and on providing a positive experience for patients. This is evidenced by the stories and initiatives featured in this year’s report, which captures some of the extraordinary work that our health service is undertaking on our journey to ensure our patients, consumers, carers and partners remain at the centre of everything that we do.

We are proud of what we have achieved in the past 12 months and excited by what the future holds.

Metro North is committed to our role in supporting the health and wellbeing of our community by providing high quality innovative, forward-thinking, accessible and sustainable person-centred care.

Consumer feedback is very important to us. We hope you will find this report informative and interesting and look forward to hearing your feedback and what you would like to see included in the future.