Support for patients and families2017-12-05T01:47:05+00:00

Support for patients and families

Aboriginal and Torres Strait Islander Hospital Service

Our team assists you and your family with your journey to, during and after hospital.

ATSI logo

When you attend any hospital make sure that you ask the staff to contact the Indigenous Hospital Liaison Officer (IHLO) or Indigenous Patient Journey (IPJ) Officer, to come and assist you.

Patients have access to:

    • Indigenous Hospital Liaison Officer (IHLO)
      Assist patients and their families, who reside in South East Queensland.

IHLO’s are available at:

    • Caboolture Hospital
    • Redcliffe Hospital
    • The Prince Charles Hospital
    • Royal Brisbane and Women’s Hospital
  • Indigenous Patient Journey service (IPJ)
    Assist patient and their families who are travelling from rural, remote and regional communities.

Our services

We support you and your family by providing:

  • Bedside visits to explain the hospital system
  • Support and advocate your needs when speaking to hospital staff about important matters
  • Provide language translation services
  • Ensure you are aware of the different types of services available to you at the hospital
  • Help you stay up to date with your treatments to achieve long term best health outcomes
  • Transportation support (if you are eligible)

How to access this service

Aboriginal and Torres Strait Islander people can self-refer or ask your service provider.

Indigenous Hospital Liaison

Indigenous Patient Journey

Community care (acute and primary care)
Central Referral Phone: 1300 658 252
Central Referral Fax: 3360 4822 Brisbane North
General Enquiries Phone: (07) 3492 1804

Allied Health

Allied Health is a term used to describe the broad range of health professionals who are not doctors or nurses.

As part of your cancer journey you may see one or more of our Allied Health professionals.

Care coordination

Cancer Care Coordinators provide support before, during and after your treatment, and are a direct point of contact to co-ordinate care with the cancer care team.

Cancer support groups

We have put together a list of cancer support groups for different cancer types.

These groups are here to help you, your family and friends as you go through your cancer journey.

Many of them also actively raise money to support vital cancer research.


Do you need an interpreter?

We can provide a confidential and free interpreter during your visit to hospital if English is not your first language, or if you use sign language.

We use fully accredited and qualified interpreters. Asking a relative or friend to interpret is often not in your best interests because this person may not be able to accurately translate complex medical information.

If you would like an interpreter, please ask the nursing staff to arrange for one.

Stem cell (bone marrow) transplant

Bone Marrow Transplant (BMT) coordinators

The BMT Coordinators at Cancer Care Services are integral in the provision of stem cell transplantation and all associated treatments and procedures on adult and adolescent patients.

BMT Coordinators work as a part of a team in Cancer Care Services and provide coordination, education and support to patients and donors before, during and after their transplant journey.

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