Virtual Emergency Department

Metro North Hospital and Health Service has developed a Virtual Emergency Department service to provide primary healthcare providers with access to specialist emergency medicine advice, by telephone or video conferencing with one of our senior FACEM’s.

It is a safe, fast and efficient way for you to consult with an emergency physician and use real-time technology to align treatment and ongoing services for your patient.

How to access the service

1. Call 1300 VIRTED (1300 847 833) between 8am and 5.30pm weekdays. You will be connected directly to a senior emergency nurse who will rapidly Triage your call.
2. Please have the following information ready (this will take less than 1 minute)
   • Your name and phone number + email if you require video consultation
   • The patient’s name, date of birth, hospital number (if available) and brief description of the problem
   • The practice name and phone number

3. You will then be connected directly to an Emergency Specialist.

The Emergency Specialist can assist in many different ways

1. Advice to assist you to continue management in your practice
2. Engagement with HITH (Hospital in the Home) to support your patient with daily skilled nurse visits?
3. Connection to a hospital sub specialist for immediate advice?
4. Urgent appointment for review and care in a specialty clinic within 48 hours?
5. Direct admission to hospital for those patients not requiring urgent ED care?
6. Liaison with Emergency Department for rapid admission and care when required?

See the Virtual ED fact sheet for GPs for more information.

Feedback

Have you used this service? Please complete this survey so we can find ways to improve the Virtual Emergency Department service. If you have any questions or queries, please email MNHHSvirtualedadmin@health.qld.gov.au.